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Connecticut Science Center
Hartford, Connecticut, United States (on-site)
11 days ago

Description

Job Title:                      Retail Manager

FLSA:                          Exempt, Full-Time (40 hours)

Reports To:                  Director of Visitor Experience

Salary Range:              $50,000-$65,000 per year

Summary

Serving more than 300,000 adults and children each year, the Connecticut Science Center is the state’s premier destination for informal science learning, a top tourist attraction, a hub for teacher training, and one of the state’s foremost resources for Science, Technology, Engineering and Math (STEM).  This creative, enthusiastic and dynamic Retail Manager will be responsible for all Science Center retail buying, merchandising, inventory, and training and managing of retail staff.  They will have a proactive approach to retail promotion and sales, great interpersonal skills, a love of customer service, keen eye for purchasing and merchandising and proven ability to show dynamic leadership to train and motivate staff. This individual will enhance the gift shop along with growing or developing other concessions that will contribute to the destination value and visitor experience and generate significant net revenue annually to support the Science Center’s operations.

Key Responsibilities

  • Develop, plan and implement vision for retail, merchandising and concessions at the Connecticut Science Center
  • Manage all aspects of Science Center gift shop operations including, customer experience, presentation, purchasing, merchandising and inventory control
  • Create an inventory monitoring system and manage vendor and consignment relationships
  • Select vendors and merchandise for the gift shop and any other concessions including, but not limited to, negotiating merchandise price, stock availability
  • Set merchandise sale prices for all products to ensure the goals in revenue, capture rate, margin and average sale are met or exceeded.
  • Work collaboratively with the Finance Department to develop budgets and implement annual business goals, ensure inventory controls, reporting and processing of sales and setting goals to keep revenue on budget
  • Prepare and approve purchase orders and invoices for submission to the Finance Department
  • Create and manage a process for attending to the physical set up of the shop space, satellite locations and any other concessions inclusive of the design and implementation of changing creative displays that promote/showcase merchandise
  • Manage opening/closing, merchandise changeover, supply ordering, POS/shop/concessions systems and inventory management
  • Manages the administration of the POS system, responsible for setting up sales options, discounts and coupons, creates necessary reports and signage as needed
  • Work with the Director of Visitor Experience to create and adjust complex monthly and daily staffing schedules to support the needs of Science Center-managed concessions
  • Supervise retail staff and activities, overseeing disciplinary actions as needed in collaboration with supervisor and HR
  • Provide support and assistance as needed with timekeeping and payroll administrative tasks
  • Assist in the hiring process in collaboration with Visitor Experience management and HR including, but not limited to, resume review, interviews and training
  • Develop and conduct shop and concessions operations training for existing and new hires to enable staff to provide exceptional customer services and sell merchandise
  • Monitor and execute inventory control initiatives such as physical counts and loss prevention programs
  • Develop and maintain a climate of achievement, engagement and foster high staff morale and team collaboration
  • With the Marketing Team, ensure promotion of the shop and concessions both onsite and offsite
  • Work collaboratively with the Marketing and Membership team to develop branded merchandise and to execute a 12-month promotional calender
  • Collaborate with and assist other departments to develop, support and execute promotional opportunities and internal/external events
  • Ensure that the retail team acts with integrity and honesty in safeguarding POS locations and monies
  • Monitor visitor experience in concessions areas, proactively handle and resolve customer service issues/complaints/compliments via consistent solicitation of visitor feedback and suggestions
  • Other duties as assigned


Requirements

Requirements and Qualifications

  • Bachelor’s Degree or equivalent professional experience in retail management, museum or attraction retail management experience a plus
  • Strong retail sales background with inventory purchasing and merchandising skills
  • Strong organizational abilities, including prioritizing, attention to detail, shop aesthetic, planning and budgetary management
  • Self-starter, able to work independently and as part of a team and must have good time management skills
  • Effective problem solving, critical thinking and multi-tasking experience is essential
  • Must enjoy and derive energy from meeting and interacting with customers
  • Must be able to maintain and model a calm demeanor during periods of high volume and continue to offer excellent customer service.
  • Must be able to set priorities, and follow and meet deadlines
  • Knowledge of point of sale and CRM systems, experience with Tessitura and Shopify a plus
  • Accomplished user of Microsoft Office Suite, particularly Outlook PowerPoint and Excel on a PC platform
  • Willingness and ability to work a flexible schedule, including nights, weekends and some holidays as needed.
  • Ability and expectation to work onsite
  • A strong commitment to support diversity, equity, accessibility, and inclusion (DEIA) generally and in the specific functions of this role.
  • Must provide proof of COVID vaccination or be approved for a medical or religious exemption, should such exemptions be part of employer’s policies, which may change from time to time.

Physical Requirements

  • Repetitive movement of hands and fingers – typing and/or writing.
  • Must be able to lift and carry boxes and other awkward items weighting up to 50lbs
  • Requires standing, walking, sitting, squatting, stretching, bending or climbing a ladder throughout the workday
  • Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

The Connecticut Science Center is an Equal Opportunity Employer

Candidates can send resumes to hr@ctsciencecenter.org with "Retail Manager" in the subject line.

Job Information

  • Job ID: 66871465
  • Workplace Type: On-Site
  • Location:
    Hartford, Connecticut, United States
  • Company Name For Job: Connecticut Science Center
  • Position Title: Retail Manager
  • Job Function: Museum Store Manager
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years
  • Required Travel: None
  • Salary: $50,000.00 - $65,000.00 (Yearly Salary)

Please refer to the company's website or job descriptions to learn more about them.

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