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Getty
Los Angeles, California, United States (on-site)
4 days ago
OMSI
Portlad, Oregon, United States (on-site)
1 day ago
Berkeley Art Museum Pacific Film Archive
Berkeley, California, United States (on-site)
1 day ago
Museum of Science and History
Jacksonville, Florida, United States (on-site)
1 day ago
National Building Museum
Washington, Dist. Columbia, United States (hybrid)
1 day ago
Ford Piquette Avenue Plant Museum
Detroit, Michigan, United States (hybrid)
1 day ago
Wadsworth Atheneum Museum of Art
Hartford, Connecticut, United States (on-site)
1 day ago
MercyOne Dubuque Medical Center
Dubuque, Iowa, United States (on-site)
2 days ago
MercyOne Dubuque Medical Center
Dubuque, Iowa, United States (on-site)
2 days ago
MercyOne Dubuque Medical Center
Dubuque, Iowa, United States (on-site)
2 days ago
Timken Museum of Art
San Diego, California, United States (on-site)
2 days ago
The Cleveland Museum of Art
Cleveland, Ohio, United States (on-site)
2 days ago
The Bruce Museum
Greenwich, Connecticut, United States (on-site)
2 days ago
Frye Art Museum
Seattle, Washington, United States (hybrid)
2 days ago
Anderson Museum of Contemporary Art
Roswell, New Mexico, United States (on-site)
2 days ago
National Childrens Museum
Washington, Dist. Columbia, United States (hybrid)
2 days ago
Manetti Shrem Museum
Davis, California, United States (hybrid)
3 days ago
Oregon Museum of Science and Industry
Portland, Oregon, United States (on-site)
3 days ago
Morris Museum
Morristown, New Jersey, United States (on-site)
3 days ago
Norton Museum of Art
West Palm Beach, Florida, United States (on-site)
3 days ago
Norton Museum of Art
West Palm Beach, Florida, United States (on-site)
3 days ago
The Morgan Library & Museum
New York City, New York, United States (hybrid)
3 days ago
Norton Museum of Art
West Palm Beach, Florida, United States (on-site)
3 days ago
Orange County Regional History Center
Orlando, Florida, United States (on-site)
3 days ago
Orange County Regional History Center
Orlando, Florida, United States (on-site)
3 days ago
1 - 25 Results of 173
Getty
Los Angeles, California, United States
(on-site)
Preferred Member Company
4 days ago
Job Type
Full-Time
Job Duration
Indefinite
Salary
$66,868.00 - $88,604.00
Min Experience
3-5 Years
Min Education
None
Salary - Type
Yearly Salary
Job Function
E-Commerce/Communications Manager

Description

Working under general supervision, the E-Commerce Manager is responsible for the day-to-day operations of the Getty Museum Store retail and wholesale e-commerce sites, driving growth of the online business by enhancing customer experience, and managing customer order fulfillment, technology, and infrastructural plans. They are also responsible for generating data-driven commercial insights and managing relationships with retail and marketing working groups. The E-Commerce Manager works in a fast-paced, digitally centered environment where they oversee the end-to-end operations of the e-commerce business. An energetic, collaborative, and results-oriented team leader, they are technology-savvy with strong business acumen, able to effectively manage multiple projects and responsibilities.

  • Reports to General Manager of Retail Operations
  • Works closely with Manager of Retail Systems & Logistics to coordinate fulfillment of retail and wholesale orders
  • Works closely with Buying Team on building online assortment and determining stock levels
  • Manages the E-Commerce Coordinator

Major Job Responsibilities

  • Manage two e-commerce sites: direct retail and wholesale product lines
  • Monitor and implement best practices for e-commerce site and manage day-to-day site performance
  • Oversee the design and development of the website
  • Meet or exceed monthly and annual sales plans
  • Manage customer order fulfillment and ensure customer service issues are addressed
  • Plan, prioritize, and manage projects through the entire lifecycle, from planning to implementation
  • Manage expectations and deadlines for projects and workflows, adjusting resources and priorities as needed
  • Prepare statistical reports on e-commerce activity, analyzing website performance to drive merchandising and sales optimization decisions and achieve revenue goals
  • Provide support for inventory control software and Shopify e-commerce platform, troubleshooting problems as they arise
  • Create a calendar of e-blasts and other tools to routinely perpetuate and grow retail business, as well as support purchasing occasions like holidays
  • Work with Buying Team on the creation of site features and product promotions
  • Develop cross-sell and up-sell strategies
  • Manage data and image assets on websites to ensure all products are posted and accurate; manage all content on the site
  • Manage all online activity in relation to traffic acquisition, sales, conversion, and A/B testing and reporting
  • Develop and implement roadmap for online store's functionality and growth, including strategies to improve website performance; report on the utility of existing and novel strategies
  • Oversee or directly manage digital marketing channels across PPC, SEO, display, affiliates, email marketing, and social media
  • Develop content calendar and oversee regular website updates and refreshes
  • Provide required information for annual fiscal year budgeting process
  • Work closely with retail, web development, marketing, and technical teams
  • Analyze new market trends, business opportunities, and market segments
  • Analyze past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI
  • Analyze service quality and customer satisfaction, addressing concerns and revising policies and procedures as needed
  • As part of the Retail management team, may be required to assist with in-store coverage as needed; in-store retail experience is a plus


Requirements

  • 4-6 years of experience in e-commerce operations with some combination of managerial, buying, marketing, and accounting skills to run a high-volume retail operation
  • Project management experience with a solid background in the planning, prioritization, and execution of online projects

Knowledge, Skills, and Abilities

  • Demonstrated success in following through and completing projects
  • Demonstrated success in growing e-commerce revenue and customer acquisition
  • Ability to manage multiple projects and deadlines concurrently
  • Able to work independently and collaboratively with minimal supervision
  • Excellent understanding of UX, web design, customer flow, and web analysis 
  • Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels
  • Confidence in developing and overseeing e-commerce-focused digital marketing strategies
  • Confidence in traffic analysis, reporting tools, and optimization
  • Knowledge of attribution modeling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools
  • Experience with Google Analytics, social media marketing and mobile e-commerce
  • Excellent communication skills and interpersonal skills to work with staff, customers, and others outside the organization; must demonstrate excellent customer service skills
  • Demonstrate creativity in merchandising and marketing the online store
  • Familiarity with word processing and spreadsheet software (Microsoft Word and Excel, Google Docs and Sheets)
  • Working knowledge of Photoshop and ability to create basic graphics for site when required
  • Proficient with inventory control software and Shopify e-commerce platform to provide appropriate level of support to staff as needed
  • Excellent organizational skills and attention to detail
  • Ability to navigate ambiguity and fast-paced environment
  • Experience with digital photography and product photography is preferred
Job ID: 73059485

Please refer to the company's website or job descriptions to learn more about them.

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