Description

Since its establishment in 1941, the Sidney and Lois Eskenazi Museum of Art has grown from a small university teaching collection into one of the foremost university art museums in the country. A preeminent teaching museum, the museums internationally acclaimed collection, ranging from ancient gold jewelry and African masks to paintings by Claude Monet and Pablo Picasso, includes more than 45,000 objects representing nearly every art-producing culture throughout history. The Eskenazi Museum of Art has completed a $30 million renovation of its acclaimed I. M. Pei designed building. The newly renovated museum is an enhanced teaching resource for Indiana University and southern Indiana. Positioning the institution as a premier teaching museum requires breakthrough programming, experiences, and storytelling that advance its mission in powerful ways.

Job Summary

Guest Service Associates will lead by example as a great ambassador for the museum while maintaining a focus on providing excellent customer service with all visitors to ensure a positive experience. Their primary goal is to help all guests, clients, vendors, and museum employees to understand and comply with museum guidelines and polices in a manner that ensures an outstanding guest experience.
Department Specific Responsibilities

• Works primarily in customer-facing roles, including posts in galleries, guest services desks, and exterior spaces per operational requirements of the department.
• Engages with every guest they encounter to ensure a positive and welcoming experience.
• May work at an EMA Security monitoring station under direction from Security Panel Operators
• Performs other duties as assigned.

Qualifications

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Preferred

• Some prior experience into related field

SKILLS
Required

• Outstanding customer service experience
• Excellent communication skills
• Coordinates well with all stakeholders in all settings
• Ability to work in a safe and efficient manner
• Ability to understand and follow oral and written instructions and communicate with a wide variety of individuals

Preferred

• Proficiency in multiple languages

Working Conditions / Demands

The role frequently requires the ability to remain in a stationary position for extended periods of time. This position is very active and requires moving about the workspace and ascending/descending stairs or ladders. The role frequently moves objects that weigh up to 50 pounds. The role requires the ability to position self to move at lower levels. The role requires the ability to detect items in proximity as well as far away; discern between colors; detect objects in peripheral space; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$13.52 per hour
$14.00 per hour after 1100 hours worked

Work Hours

Position is capped at 29 hours per week.
Available to work shifts that are usually 7 hours (but occasionally are 5 or 9 hours in length) totaling 24-29 hours per week scheduled primarily during building and gallery hours:
Fall and Spring Semesters:
Building hours: Monday-Friday 8:00am-5:00pm, Saturday 10:00am-5:00pm, and Sunday 12:00pm-5:00pm
Gallery hours: M(closed) Tuesday -Friday 10:00am-5:00pm, Saturday 10:00am-5:00pm, and Sunday 12:00pm-5:00pm
Summer:
Building hours: Monday-Friday 8:00am-5:00pm, Saturday and Sunday 12:00pm-5:00pm
Gallery hours: M(closed) Tuesday- Sunday 12:00pm-5:00pm
There will be after hours events that will occasionally need to be staffed. Schedule will vary week to week. Must have availability thru 5-11-25.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Job Classification

Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.