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American Airlines CR Smith Museum
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11 days ago
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American Airlines CR Smith Museum
Fort Worth, Texas, United States (on-site)
11 days ago

Description

***APPLICATIONS CLOSE 1/29/2023 at midnight.***

Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
The Specialist, Visitor and Retail Experience is responsible for delivering a best in class visitor experience while continuously driving revenue opportunities to support the CR Smith Museum. You will be in charge of managing all aspects of the Museum Store, including merchandise buying, visual merchandising, processing sales, reporting, and advising on product strategy, while also coming up with new/different strategies to position the Museum store better and to seize revenue opportunities.

The job is part of the External Business team within our Corporate Communications divison.

What you'll do
Manage front-of-house visitor experience

Welcoming visitors and customers

Problem solving issues to customer’s satisfaction

Leading the team’s thinking on how to continuously improve visitor experience at the Museum for all segments, also tying into campus experience

Scheduling and supervision of store staff

Manage museum retail operation

Point of Sale (POS) cash register operation including cash and credit card transactions, bank deposits  

Fulfil phone and e-commerce orders

Continue to run research and analysis to improve product strategy and assortment, including licensing and partnership opportunities

Responsible for product inventory buying: managing inventory levels, searching for new merchandise, ordering, processing, stocking, updating e-commerce store

Analysis and reporting: Complete reports for stakeholders, leadership, Accounting and beyond; tracking KPI’s

Visual merchandising: update displays regularly to attract visitor attention and drive sales

Drive opportunities to improve visitor experience and/or drive sales through collaboration with colleagues or across campus

Support fundraising/development

Create/continuously improve record keeping, reporting and analysis

Support prospect research, development of proposals and other materials

Help organize cultivation/stewardship events and direct mail campaigns

Assist with special requests

Work Schedule: Tuesday-Saturdays, with flexibility

What you'll get
Feel free to take advantage of all that American Airlines has to offer: 

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 64950 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Corporate Communications, Bank, Banking, Relationship Manager, Marketing, Finance, Customer Service



Requirements

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in related field or equivalent experience/training

4+ years experience in retail, licensing, fundraising/development, marketing or related field

Must be able to stand for long time periods, bend and lift up to 50 lbs.

Preferred Qualifications- Education & Prior Job Experience

Knowledge of POS reporting, upgrading, retail merchandising and website development. 

Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint)

Use of Customer Relationship Manager/Salesforce software

Experience with brand licensing, retail buying function

Spanish speaking

Skills, Licenses & Certifications

Excellent customer service skills

Excellent written, verbal communication and presentation skills

Strong analytical skills, quantitative ability, solution and detail-oriented

Excellent project manager with ability to keep many balls in the air, prioritize, plan and adjust

Strong team player with ability to work successfully at all levels of the organization

Intellectually curious

Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines

Excellent problem-solving skills and the ability to research issues to determine root cause

Job Information

  • Job ID: 67881423
  • Workplace Type: On-Site
  • Location:
    Fort Worth, Texas, United States
  • Company Name For Job: American Airlines CR Smith Museum
  • Position Title: Specialist, Visitor and Retail Experience
  • Job Function: Retail Manager
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years
  • Required Travel: 0-10%

Please refer to the company's website or job descriptions to learn more about them.

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