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San Jose Museum of Art
San Jose, California, United States
3 days ago

Description

Position Summary

The Manager of Retail Operations is responsible for all aspects of the museum store and online store operations. 

Duties and Responsibilities, include but are not limited to: 

  • Buying: Purchase merchandise, continually researching for new sources for trend forward merchandise integrally related to SJMA’s mission and appropriate for the diverse range of both museum visitors and online store customers.
  • Online Sales: Use website, social media and online marketing channels to increase sales and to promote the mission of SJMA. This involves managing and editing websites to maximize sales, creating content that optimizes SEO, conducting market research, and working with SJMA Marketing Department to coordinate campaigns.
  • Product Development: Manage projects to create custom products relating to permanent collections, temporary exhibitions, and special events. Identify appropriate vendors, and work with curators for images and intellectual property issues with artist.
  • Merchandising and Display: Establish merchandise direction. Develop annual visual merchandising display plan; coordinate store merchandising efforts with museum programs, activities and events.
  • Inventory Control: Receive ordered shipments of merchandise from vendors. Compile receiving documents to include receiving worksheets, packing slips and invoices, and submit for payment to the vendor. Manage the transit of shipments to the store to ensure proper pricing and placement of merchandise. Manage the inventory turnover rate and assure that appropriate inventory levels are kept throughout the year in accordance with the approved budget. Responsible for the annual physical inventory count.
  • Marketing: In conjunction with the marketing department, develop and implement promotional incentives; devise ways to increase the store’s visibility and attract destination clientele.
  • Strategic Planning: Work with museum leadership, curators, and marketing to develop distinct vision and strategic plans for enhancing earned revenue while furthering the mission of the museum in conjunction with SJMA’s vision for future expansion.
  • Financial Management: Work with Director of Finance to prepare and administer budgets and key financial indicators including but not limited to Gross Profit Margin, Net Profit Margin, COGS, Inventory Turnover, Sales per Visitor, Sales per Transaction, Online Conversion Rate, Bounce Rate, and Cart Abandonment Rate.
  • Personnel Management: Hire, schedule, train, supervise, motivate and evaluate all store staff.
  • Volunteer Coordination: Oversee management of significant volunteer corps.

About Us 

Founded in 1969 by artists and community leaders, the San José Museum of Art (SJMA) is the only modern and contemporary art museum in Silicon Valley.  Its dynamic program, which balances socially relevant traveling exhibitions with critically engaging shows drawn from a collection of 2600+ works, resonates with defining characteristics of San José and the Silicon Valley—from its rich diversity to its hallmark innovative ethos. Projects touch on timely topics from migration and identity to artificial intelligence and include significant original and touring exhibitions by both nationally and internationally acclaimed artists and emerging and under-recognized practitioners. SJMA supports its exhibition program with substantial arts education and outreach efforts, a strong commitment to community partnership, and a core commitment to nurturing a sense of belonging and welcome for all members of the racially, ethnically, and linguistically diverse community. The Museum has a publicly stated commitment to ensure that the majority of artist on view in any given season are women or artists of color and works to eliminate barriers to access by offering weekend and evening hours, eliminating admission fees for students and teachers, and providing exhibition didactics in English, Spanish, and Vietnamese––the three official languages of San José. 

Applicant must receive a favorable background check. 

As SJMA operates in a City of San Jose-owned building, applicants must comply with the City’s COVID-19 vaccine mandate.

We are an equal opportunity employer. SJMA seeks talented people of all backgrounds - we value diversity of cultures, races and ethnicities, gender expressions, and abilities. Candidates who are BIPOC, LGBTQ+, bilingual or multilingual, and people with disabilities are encouraged to apply. 

To Apply 

To apply, please visit https://sjmusart.org/about/employment

Due to the high volume of interest, regrettably, we cannot respond to individual applicants. If you are selected as a potential candidate, SJMA will contact you to schedule an interview. 

No phone calls, please. 



Requirements

Minimum Qualifications

  • Website administration and online commerce experience required.
  • Retail management, merchandise buying, product development, creative merchandising, development of sales growth, strategic planning and volunteer coordination preferred.

Special Requirements

  • SJMA is currently operating on a hybrid in person / remote work model, which is evolving based on COVID-19 conditions.
  • Holiday season, weekend and evening work as necessary.

Education and/or Experience

  • Three-five years experience managing retail operations, required with online store experience, a plus.

Job Information

  • Job ID: 59387442
  • Location:
    San Jose, California, United States
  • Position Title: Manager of Retail Operations
  • Company Name: San Jose Museum of Art
  • Job Function: Manager of Retail Sales
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: None
  • Min Experience: 3-5 Years
  • Required Travel: 10-25%

Please refer to the company's website or job descriptions to learn more about them.

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