Description

Summary

The Opportunity:

Bunkhouse is seeking an enthusiastic Event Planning Manager to join our team. In this role, you will be collaborating closely with the Hotel Saint Augustine & Hotel Daphne operations team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are:

At the center of the Montrose district sits Hotel Saint Augustine, located across from the Menil Collection campus near the Menil Drawing Institute. It is home to 71 hotel rooms and suites, a restaurant, a small event space, an intimate lobby bar and a cloistered circular courtyard pool. The property takes inspiration from the spirit of the museum collection and of Houston itself-a duality of old world and new, a rich diversity and a forward-thinking sensibility.

Located in the charming Houston Heights neighborhood, Hotel Daphne is the latest project from Austin's acclaimed hospitality group Bunkhouse Hotels. With 49 rooms, it's an inviting escape in a residential neighborhood on the rise.

Hotel Daphne features an all-day restaurant and bar, a library/small private events space, and a lobby retail shop signature to the Bunkhouse brand.

We're Proud to Offer Exceptional Benefits, which Include:
• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

The Role:

This role will be focused on selling the hotel product, providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle hospitality, committed to nurturing curiosity and new skills and building connections with guests and colleagues across the hotel. This position reports to the hotel's Area Director of Sales.

Key Responsibilities:
• Serves as the primary point of contact between meeting planners and hotel staff to ensure seamless event execution.
• Prepares and manages all event documentation for property events.
• Coordinates with sales teams, hotel departments, and customers to deliver consistent, high-quality service throughout the pre-event, event, and post-event phases.
• Details and oversees all food, beverage, and audiovisual (A/V) requirements.
• Manages room blocks and monitors room pickup performance.
• Reviews and communicates billing instructions to ensure accuracy.
• Conducts final event reviews to confirm all client expectations are met.
• Identifies opportunities to maximize revenue through upselling and event enhancements.
• Creates exceptional event experiences by recommending value-added services and customized solutions.
• Ensures successful event execution while maintaining a high level of customer satisfaction.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Required Qualifications:
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• A minimum of 2 years of hotel event sales/event planning or comparable experience preferred
• Must be proficient in general computer knowledge
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment

Experience Preferred:
• Event Management trainee program completion is preferred
• Preferred candidate has completed PSS or equivalent training

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.